Any Pro payment can be refunded in full within 14 days. You do not have to give a reason, and we will not ask you for one.
If you paid for Moteru Pro in the last 14 days and you would rather not have, write to us and you get the money back. That applies to your first payment and to any renewal, and it does not matter how much of the month you used or how many scans you ran.
There is a free version that does not expire, so nobody should ever be paying to find out whether the tool works for them. The refund window is there for the times you paid and then changed your mind anyway.
Either route reaches the same place. Paddle is the merchant of record for every Moteru order, so Paddle processes the refund and it goes back to the card or account you paid with. Their side is usually same day. Your bank then takes its own time, commonly three to ten business days.
Cancelling stops the next payment. It does not refund the current one, and it does not need to: you keep Pro until the end of the month you already paid for, and after that the extension goes back to the free version. Your library, notes and tags stay exactly where they are, because they live in your browser and never came to us.
If you want both, cancel and ask for the refund in the same message and we will do both.
This policy is what we offer everybody. It never replaces what your own law already gives you.
If you are in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital purchase within 14 days. If you are in New Zealand and buying as a consumer, the Consumer Guarantees Act applies and nothing here reduces it. Consumer law in other countries may give you more than 14 days, and where it does, it wins.
If something has gone wrong, please write to us before asking your bank to reverse the charge. A refund takes one email and lands faster than a chargeback does, and a chargeback costs us a fee on top of the amount. We would rather just refund you.
Past the window we are not obliged to refund, but we are not robots about it either. If Moteru broke, if Instagram changed something and it stopped reading properly, or if you were charged for a month you plainly did not use, write to us and we will sort it out.
The one thing we will decline is a repeated pattern of subscribing, refunding and subscribing again, which we read as using the refund policy as a free tier that already exists.
Refunds, billing, or anything that looks wrong on a statement: [email protected]. A real person reads it.